General Provisions
(a) The terms and conditions set forth below (the “General Terms and Conditions of Sale”) are an integral part of the contracts concluded between the Seller and the Buyer for the supply of the Seller’s products (the “Products”).
(b) The General Terms and Conditions of Sale apply to all commercial transactions between the Seller and the Buyer without the need for express reference or specific agreement at the time of each transaction. Any differing terms or conditions shall apply only if confirmed in writing by the Seller.
(c) Sales on this website are carried out by:
Officina Orafa S.R.L.
Viale J. F. Kennedy, 12
88062 Cardinale (CZ) – ITALY

Offers and Orders
(a) These General Terms and Conditions of Sale govern the offer, shipment, and acceptance of purchase orders for products on this website, and do not govern the provision of services or sale of products by entities other than the Seller, even if accessible via links, banners, or other hyperlinks on the same site.
(b) The Seller’s offers are non-binding, especially with respect to quantities, prices, and delivery terms.
(c) Orders placed by the Buyer are not considered accepted until confirmed in writing by the Seller. If the Seller does not provide written confirmation, the issuance of an invoice or the execution of the order by the Seller will be deemed as confirmation.
(d) To finalize the purchase agreement, an electronic order form must be completed and submitted in accordance with the provided instructions.

Prices and Payment Terms
(a) Taxes, duties, and any after-sales services are not included in the prices and are quoted separately.
(b) Shipping and insurance costs are indicated separately.
(c) Payment can be made via PayPal gateway or by bank transfer to the account specified during the purchase process.
(d) If the Buyer fails to make payment on time or in the agreed manner, or if the Buyer’s activity is not conducted in the ordinary course of business (e.g., in cases of garnishment, protests, delays in payments, or insolvency proceedings), the Seller may, at its discretion, suspend or cancel further deliveries and declare any claims due as immediately payable. The Seller may also request advance payments or a security deposit.
(e) The Buyer is not entitled to any set-off, retention, or reduction unless such a claim has been finally and judicially upheld.

Delivery Terms
(a) Unless otherwise agreed in writing, any indicated delivery terms are not binding on the Seller. Except for explicit urgency requests by the Buyer, delivery times will be evaluated on a case-by-case basis based on the order type and stock availability. For delays exceeding 30 days, the Seller will inform the Buyer of the expected delivery date.
(b) The Seller reserves the right to make reasonable partial deliveries.
(c) The Seller shall not be liable for failure or delay in delivery due to force majeure or other unforeseeable events beyond its control, including but not limited to strikes, lockouts, government orders, export/import restrictions, which, depending on their duration and extent, release the Seller from any agreed delivery obligation.

Product Acceptance
(a) Upon receipt of the Products, the Buyer must immediately:
– verify the quantity and packaging of the Products and record any objection on the delivery note;
– check conformity of the Products with the order and record any discrepancy on the delivery note.
(b) To report defects, the Buyer must follow the procedures and timelines below:
– notification must be made no later than fifteen (15) business days from receipt of the Products. If the defect was hidden and not detectable upon initial inspection, the report must be made as soon as the defect is discovered, and in any case no later than two (2) weeks after receipt;
– detailed notification must be submitted in writing to the Seller within the above deadlines. Phone communications will not be accepted;
– the notification must clearly specify the type and extent of the alleged defects.
(c) No objections regarding quantity, quality, type, or packaging will be accepted unless reported on the delivery note, as specified above.
(d) Any Product for which no claim is made in accordance with these procedures and deadlines will be deemed accepted by the Buyer, without prejudice to the right of withdrawal described below.

Right of Withdrawal
The Buyer, by avoiding acceptance of the Products in the manner set forth in clause 5(a), has the right to withdraw from the purchase without penalty and without specifying the reason, within fifteen days from the date of receipt of the Products. The Buyer must communicate the withdrawal through an explicit declaration sent via registered mail with return receipt or via the “Warranty and Returns” section of the website. Products must be returned intact, in their original packaging, with all components, to the Seller’s address. Upon compliance with these conditions, the Seller will refund the purchase price within a maximum of 20 days.

Warranty Terms
(a) The Seller guarantees that the Products are free from defects and conform to the technical specifications declared.
(b) The warranty applies only to Products used in environments and applications consistent with the declared specifications. Improper use is prohibited.
(c) The warranty is void if the issue results from incorrect or improper application or non-compliance with installation requirements. Unauthorized modification or replacement of parts voids the warranty and releases the Seller from any liability. The warranty does not cover normal wear parts.
(d) For additional warranty terms, refer to the “Quality Guarantees” accompanying each product.

Limitation of Liability
(a) Except for valid claims made in accordance with Article 5, the Buyer has no further rights or remedies. In particular, the Seller is not liable for compensation for breach of contract or for direct damages or loss of profits due to use, non-use, or installation of the Products in other products, except as covered by warranty or in cases of fraud or gross negligence by the Seller.
(b) The Seller will make every effort to deliver the Products on time but shall not be liable for any damage caused directly or indirectly by delays in order execution or delivery.
(c) The Seller’s catalogs, price lists, or promotional materials are for general guidance only. The Seller assumes no responsibility for errors or omissions therein.

Retention of Title
The Products remain the full property of the Seller until the Buyer has paid the full price and all amounts due. Until that time, the Buyer holds the Products as fiduciary custodian and must store them appropriately.

Intellectual Property
(a) The Customer expressly acknowledges that all trademarks, trade names, or other distinctive signs on the goods are the exclusive property of the Seller or respective owners and may not be altered, removed, or modified. The Customer is granted a limited right to use such intellectual property solely for the resale of the goods. Any other use not expressly authorized in writing by the Seller shall be deemed a breach of the Seller’s exclusive rights and will be prosecuted accordingly.

Personal Data Processing
(a) The Buyer’s personal data will be processed in accordance with Italian data protection laws. The Seller informs the Buyer that it is the data controller and that personal data are collected and processed solely for the execution of the agreement. The Buyer has the right to request updates, corrections, additions, deletion, or anonymization of their data.

Governing Law
(a) These General Terms and Conditions of Sale and all related contracts are governed by Italian law.

Jurisdiction
(a) Any dispute arising between the parties regarding the interpretation, validity, or execution of these General Terms and Conditions of Sale and related contracts shall be submitted to the exclusive jurisdiction of the competent court.
(b) The Seller reserves the right to waive this exclusive jurisdiction clause and take legal action at the Buyer’s domicile and local court.

Final Provisions
(a) The invalidity of any provision of these General Terms and Conditions of Sale does not affect the validity of the remaining provisions.
(b) These General Terms and Conditions of Sale are drafted in both Italian and English. In case of interpretative doubt, the Italian version shall prevail.